Shipping & Delivery
Shipping & Delivery
A flat rate of $10 applies for shipping within Australia for orders under $100.00.
Free Shipping for orders over $100. Please note that free shipping is valid on all orders over $100, after any discounts have been applied.
Standard orders placed Monday through Friday (excluding Public Holidays) will be processed and shipped within three business days. Please allow 5-7 business days to receive your order with standard shipping. If you live in a regional area, please allow a few extra days for delivery. Express post orders will be received within 1-2 business days from the date of the parcel being shipped.
All orders are shipped via Australia Post.
Cuddle Fish will re-deliver, replace or refund any parcel that is incorrectly labelled by us. We do not take responsibility for delivery addresses that are incorrectly provided or insufficient.
All shipping is at the customers risk. Once items have been lodged for delivery, we do not hold responsibility for lost parcels or packages damaged in transit. Please contact Australia Post or the nominated courier and advise them that your order has not arrived. You will need to quote your tracking number that was sent in your shipping confirmation e-mail. If the carrier is unable to locate your item, please contact us at firstname.lastname@example.org and we will lodge an enquiry for you.
We offer the Pack and Trace option via Australia Post & ship to the following countries:
- Flat rate of $25 AUD to New Zealand
- Flat rate of $35 AUD to Asia
- Flat rate of $40 AUD to USA, Canada
- Flat rate of $40 AUD to GB & Ireland
Please note we are not responsible for duties or taxes incurred once parcels arrive in your designated country.
Please allow 3-4 weeks for delivery of International parcels.
Free Shipping Terms & Conditions
No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold. The threshold for free shipping is calculated after any promotions and discounts are applied. Free shipping is a limited promotion and not available for orders delivered outside Australia.